Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in Sophia Jewelers' pieces?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product page provides detailed specifications regarding the metals and stones used in that specific design.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale due to hygiene and personalization reasons.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a 12-month manufacturer's warranty that covers any defects in materials or workmanship. This does not cover accidental damage, loss, or normal wear and tear.
How can I find my correct ring size?
We provide a comprehensive Size Guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home to ensure a perfect fit before placing your order.
Are your diamonds and gemstones ethically sourced?
Absolutely. Sophia Jewelers is committed to ethical sourcing. We only work with suppliers who adhere to the Kimberley Process and maintain fair labor practices throughout the supply chain.